Music Hall at Fair Park
909 1st Avenue
Dallas, TX 75210-9998
DSM (214) 421-5678
FAX (214) 428-4526
Who is “DSMMGI”?
MGI stands for “DSM Management Group, Inc.” and is the management affiliate of Dallas Summer Musicals. This management group currently manages the Music Hall at Fair Park. MGI is the landlord, handling booking and maintenance of this theater.
DSM Management Group, Inc.
The Music Hall at Fair Park
P.O. Box 150188
Dallas, TX 75315-0188
The Music Hall at Fair Park
909 1st Avenue
Dallas, TX 75210-9998
How do I book/reserve the Music Hall venue?
All inquiries regarding rental spaces for the Music Hall at Fair Park should be directed to Jayne Basse. Please see below for her contact information. For more information about the Music Hall at Fair Park, visit www.liveatthemusichall.com.
e-mail: Jayne Basse
phone: 214.565.1116 ext. 153
Do you have a lost and found department?
Yes. If you have lost something while attending one of the shows, call 214.421.5678. The operator can check the lost and found log book for your item. If you would like to report something missing, you may also tell the operator, or email Nancy Senter. If you email, be sure to include the day, date, and seating assignment for the show you attended. This will allow us to search a specific area. Also be sure to give a return contact name and number as well as a detailed description of the item lost.
Do you have a seating map of the Music Hall theater?
Yes, we do have a seating map. Please Click Here to view the detailed map.
Where is the wheelchair access to the building?
Use the Parry Street entrance. The “circle drive” will be on the right. This is the best place to drop off or pick up.To view a seat map of the accessibility seating, click here.
What about the acoustics of the Music Hall?
The acoustics of the Music Hall and our sound system have undergone major changes and advancements. Every incoming show brings their own sound system and sound technicians. That is important because the sound is integral to the show as much as costumes. Our new system and acoustics seamlessly interconnect with the show’s system to bring high quality clear sound to every one of our 3400 seats. We work closely with the touring show technicians to make your experience a pleasant one in every respect. We are pleased that the touring show technicians now frequently comment that acoustically the Music Hall is now one of the best-if not the best-theater on their tours.
Can I get backstage access?
Only by invitation by a cast or crew member of one of the shows.
What is your Late Seating Policy?
This is dictated by each of the shows. We suggest arriving 30 minutes to show time in order to avoid delays.
What is your Photography Policy?
Absolutely no photography, video recordings, or live audio recordings are permitted.
What is your Child Policy?
Dallas Summer Musicals requires that every person, regardless of age, must have a ticket. DSM encourages parents to introduce their children to live theater when they think the child is ready for the experience. We expect that parents will take into account the subject, nature, and length of the show in question; the age, maturity, and interest level of the child; and would be considerate of the other patrons seated near them. Age recommendations vary by production. Please see the performance description on our website for guidelines.
Some shows and their producers may have requirements that supersede the DSM Child Policy, such as requiring all patrons, regardless of age, to have a ticket.
What is the handgun policy at the Music Hall at Fair Park?
As of January 1, 2016 it is legal to carry a handgun openly or concealed as long as you possess a CHL issued by Texas or a similar license issued by a state with reciprocity. By law, the handgun much be carried in a shoulder or belt holster.
How Can I Purchase Tickets?
Once on-sale, tickets for the individual shows are available in various locations, depending on the show and the presenter.
For shows presented by Dallas Summer Musicals and Dallas Summer Musicals Management Group Inc., tickets are available online at www.liveatthemusichall.com, in person at Music Hall at Fair Park 909 1st Avenue, or by calling 1.800.745.3000 – Hours (Monday-Saturday: 9 AM – 6 PM, Sunday: 12 PM – 6 PM). (Service Charges Apply)
What about ½ price tickets?
Unfortunately, half-price/ day-of-performance tickets are not available on any of the shows this year. The decision to offer half-price tickets is decided by the NY producers of each show individually. It is our experience that musical producers are no longer interested in offering this promotion.
What do I do if I lost my tickets, have questions about will-call, etc.?
Please contact either Ticketmaster (800-745-3000) or The Box Office at Preston Royal Shopping Center (214-691-7200), depending on where you bought your tickets, for additional information. In case of an emergency during a performance, you may call the Music Hall (214-565-1116).
Do you offer student tickets?
Dallas Summer Musicals does not offer a standard discount to students and senior citizens, however, each show may offer a special promotion geared towards students and/or senior citizens.
What if I need a handicap or over-sized seat assignment or a wheelchair?
Please note: A limited number of wheelchairs are available for loan, free of charge for all events at the Music Hall.
For Special Needs to DSM Shows, please inquire by contacting The Box Office by calling 214-691-7200 x0. To view a seat map of the accessibility seating, click here.
Do you have any accommodations for the hearing impaired?
DSM’s Hear US Now!™ starts with high quality audio direct from our stage and adds clarity enhancements designed specifically for our DSM hearing assist patrons. High maintenance standards and staff monitoring during every show complement our electronic enhancements. Plus, a diverse advisory group of industry experts has also been assembled to consider further enhancements.
How can you take advantage of Hear US Now!™? Two ways: (1) you may listen using DSM’s head set; (2) if your hearing aid or Cochlear implant has T Loop capability you may use our T Loop delivery system. Stop by our hearing assist desk by aisle 6 for either system.
Is there a restaurant at the Music Hall?
Crystal Terrace serves a sumptuous buffet before each performance. Reservations are recommended, but not required; call 214-413-3940. The price for Crystal Terrace is not included in your event ticket price. Crystal Terrace opens at 11:30 a.m. for 1:30 p.m. matinee performances and 5:30 p.m. for 7:30 p.m. evening performances at the Music Hall. If your showtime is different please contact the Crystal Terrace at 214.443.1040 for hours of operation.
For full details you can visit www.musichalldining.com.
Does Crystal Terrace offer Kosher meals?
Yes! Kosher Meals must be ordered in advance for our guests who make reservations at the restaurant. These meals will be prepared kosher off site, sealed and delivered to our guest on the day of their visit.
To order, call 214.443.1040.
What is the cost of eating at Crystal Terrace?
Crystal Terrace is a gourmet buffet which ranges from $21.95 – $25.95 (prices subject to change) depending on day and time. The Broadway Café is a lighter fare and is more moderate in cost.
Are food and drink allowed in any of the theatres?
Drinks are allowed into the theatre at the discretion of the presenter.