Music Hall at Fair Park
909 1st Avenue
Dallas, TX 75210-9998
DSM (214) 421-5678
FAX (214) 428-4526
Who is “DSMMGI”?
MGI stands for “DSM Management Group, Inc.” and is the management affiliate of Dallas Summer Musicals. This management group currently manages the Music Hall at Fair Park. MGI is the landlord, handling booking and maintenance of this theater.
DSM Management Group, Inc.
The Music Hall at Fair Park
P.O. Box 140680
Dallas, TX 75214
The Music Hall at Fair Park
909 1st Avenue
Dallas, TX 75210-9998
How do I book/reserve the Music Hall venue?
All inquiries regarding rental spaces for the Music Hall at Fair Park should be directed to Jayne Basse. Please see below for her contact information. For more information about the Music Hall at Fair Park, visit www.liveatthemusichall.com.
e-mail: Jayne Basse
phone: 214.565.1116 ext. 153
Do you have a lost and found department?
Yes. If you have lost something while attending one of the shows, call 214.421.5678. The operator can check the lost and found log book for your item. If you would like to report something missing, you may also tell the operator, or email Nancy Senter. If you email, be sure to include the day, date, and seating assignment for the show you attended. This will allow us to search a specific area. Also be sure to give a return contact name and number as well as a detailed description of the item lost.
Do you have a seating map of the Music Hall theater?
Yes, we do have a seating map. Please Click Here to view the detailed map.
Where is the wheelchair access to the building?
Use the Parry Street entrance. The “circle drive” will be on the right. This is the best place to drop off or pick up.To view a seat map of the accessibility seating, click here.
What about the acoustics of the Music Hall?
The acoustics of the Music Hall and our sound system have undergone major changes and advancements. Every incoming show brings their own sound system and sound technicians. That is important because the sound is integral to the show as much as costumes. Our new system and acoustics seamlessly interconnect with the show’s system to bring high quality clear sound to every one of our 3400 seats. We work closely with the touring show technicians to make your experience a pleasant one in every respect. We are pleased that the touring show technicians now frequently comment that acoustically the Music Hall is now one of the best-if not the best-theater on their tours.
Can I get backstage access?
Only by invitation by a cast or crew member of one of the shows.
What is your Late Seating Policy?
This is dictated by each of the shows. We suggest arriving 30 minutes to show time in order to avoid delays.
What is your Photography Policy?
Absolutely no photography, video recordings, or live audio recordings are permitted.
What is your Child Policy?
Dallas Summer Musicals requires that every person, regardless of age, must have a ticket. DSM encourages parents to introduce their children to live theater when they think the child is ready for the experience. We expect that parents will take into account the subject, nature, and length of the show in question; the age, maturity, and interest level of the child; and would be considerate of the other patrons seated near them. Age recommendations vary by production. Please see the performance description on our website for guidelines.
Some shows and their producers may have requirements that supersede the DSM Child Policy, such as requiring all patrons, regardless of age, to have a ticket
What security measures are in place for Music Hall events?
All ticket holders are subject to bag checks and metal detection procedures (wanding). Weapons, laser pointers, audio/video recording equipment, flashlights, sirens, flammable/explosive devices and materials, and other items determined to disturb or alarm audience members or Music Hall employees will not be permitted in the facility.
Dallas Police officers actively patrol the inside and outside of the Music Hall for nearly all performances. Dallas Police also have a regular Fair Park presence and patrol. Private security officers are immediately on the property to for specific event security procedures.
Handguns are specifically prohibited: Pursuant to Section 30.06, Penal Code (trespass by license holder with a concealed handgun), a person licensed under Subchapter H, Chapter 411, Government Code (handgun licensing law), may not enter the Music Hall with a concealed handgun. Pursuant to Section 30.07, Penal Code (trespass by license holder with a openly carried handgun), a person licensed under Subchapter H, Chapter 411, Government Code (handgun licensing law), may not enter the Music Hall with a handgun that is carried openly.
Are the above restrictions permitted under the open carry and other gun laws in Texas?
Professional and independent security representatives of artists and others working in the Music Hall have requested that handgun possession within the Music Hall be limited to security/law enforcement personnel.
A recent binding Texas State Attorney General opinion notes, in part, that “section 411.209 does not apply to a city that leases property to a nonprofit entity that provides notice that a license holder carrying a handgun is prohibited from entry.” Dallas Summer Musicals and the Music Hall fall within the “nonprofit entity” classification noted above.
How Can I Purchase Tickets?
Once on-sale, tickets for the individual shows are available in various locations, depending on the show and the presenter.
For shows presented by Dallas Summer Musicals and Dallas Summer Musicals Management Group Inc., tickets are available online at www.liveatthemusichall.com, in person at Music Hall at Fair Park 909 1st Avenue, or by calling 1.800.745.3000 – Hours (Monday-Saturday: 9 AM – 6 PM, Sunday: 12 PM – 6 PM). (Service Charges Apply)
What about ½ price tickets?
Unfortunately, half-price/ day-of-performance tickets are not available on any of the shows this year. The decision to offer half-price tickets is decided by the NY producers of each show individually. It is our experience that musical producers are no longer interested in offering this promotion.
What do I do if I lost my tickets, have questions about will-call, etc.?
Please contact either Ticketmaster (800-745-3000) or The Box Office at Preston Royal Shopping Center (214-691-7200), depending on where you bought your tickets, for additional information. In case of an emergency during a performance, you may call the Music Hall (214-565-1116).
Do you offer student tickets?
Dallas Summer Musicals does not offer a standard discount to students and senior citizens, however, each show may offer a special promotion geared towards students and/or senior citizens.
What if I need a handicap or over-sized seat assignment or a wheelchair?
Please note: A limited number of wheelchairs are available for loan, free of charge for all events at the Music Hall.
For Special Needs to DSM Shows, please inquire by contacting The Box Office by calling 214-691-7200 x0. To view a seat map of the accessibility seating, click here.
Do you have any accommodations for the hearing impaired?
DSM’s Hear US Now!™
During the last few years The Music Hall and DSM have enjoyed a number of innovative sound improvements. Among those is HEAR US NOW, an advanced hearing assist system offering greatly enhanced clarity for our hearing impaired guests of all ages. The Music Hall and DSM are the very first providers of this system.
DSM offers a variety of hearing assist options for our special hearing need patrons. Included in the available options are custom headsets and personal T-Loops.
Headsets, personal T Loops and streamer facilities are available at the Listening Device Stand in the West Lobby between aisles 5 & 6. A major credit card or driver’s license is required as collateral. Due to the popularity of these devices (especially at matinees), please plan to arrive at least 30 minutes prior to curtain to avoid disappointment. For guests using hearing aids please consult with your hearing professional in advance to determine what features you have, to make sure they are properly enabled and adjusted, and that you know how to use them.
Listening options include:
1. THEATER SOUND
With our improved acoustics and sound, you may find you can hear fine now without needing any hearing assist device.
2. HEARING ASSIST HEADSET
Our new custom DSM headsets are lightweight, unobtrusive and offer clear powerful “HEAR US NOW” sound. Obtain a set at the hearing assist desk, aisle 5. Be sure and position a receiver in each ear. You may wish to remove your hearing aids while using the DSM headset.
3. T COIL
If your hearing aid has T Loop capability which has been enabled by your audiologist, please obtain a T coil unit from the hearing assist desk, aisle 5. Test with our T coil demonstrator before the show. For best results, switch your hearing aid to T Loop only. (If you have difficulty with your T coil, you may find you can successfully use our improved headsets as an alternate.)
If your hearing aid includes FM reception, tune to Phonak channel 1 or equivalent. Be sure and turn off your hearing aid microphone. If you cannot turn off your microphone consider sitting in our “0pen Classroom” sections (see below) for maximum clarity. Phonak FM receivers may be synchronized to the proper channel by coming by our hearing assist desk (aisle 5) before the show (see below).
5. FM/OPEN CLASSROOM
If you are a student using an “open classroom” compatible FM hearing aid or have FM capability with open mic, you will hear better sitting in our “FM Classroom Compatible” seating sections: Balcony Sections A, B, C, D; Rear Orchestra Sections B, C. Your family or friends may sit with you. When ordering tickets, please request seating in one of the sections listed. Don’t forget to borrow the FM receiver from your school if necessary. Before the show, please go to the hearing assist desk on aisle 5 and synchronize your FM to the DSM Music Hall channel (Phonak-ch 1). (If you have difficulty with your FM, you may find you can successfully use our new DSM headsets as an alternate.)
If your streamer connects to external listening devices, such as an MP3 player, please bring it and your adapter cable furnished with the streamer to the hearing assist desk (aisle 5) to obtain a “Hear Us Now” sound source (a cable if needed) for use with your streamer.
Is there a restaurant at the Music Hall?
Crystal Terrace serves a sumptuous buffet before each performance. Reservations are recommended, but not required; call 214-413-3940. The price for Crystal Terrace is not included in your event ticket price. Crystal Terrace opens at 11:30 a.m. for 1:30 p.m. matinee performances and 5:30 p.m. for 7:30 p.m. evening performances at the Music Hall. If your showtime is different please contact the Crystal Terrace at 214.443.1040 for hours of operation.
For full details you can visit www.musichalldining.com.
Does Crystal Terrace offer Kosher meals?
Yes! Kosher Meals must be ordered in advance for our guests who make reservations at the restaurant. These meals will be prepared kosher off site, sealed and delivered to our guest on the day of their visit.
To order, call 214.443.1040.
What is the cost of eating at Crystal Terrace?
Crystal Terrace is a gourmet buffet which ranges from $21.95 – $25.95 (prices subject to change) depending on day and time. The Broadway Café is a lighter fare and is more moderate in cost.
Are food and drink allowed in any of the theatres?
Drinks are allowed into the theatre at the discretion of the presenter.